The Balanced Scorecard framework .. FSeMP, Otto-von-Guericke-Universität Magdeburg, Fakultät für Informatik, Institut für Verteilte Systeme, Diplomarbeit, ostbayrische technische hochschule regensburg individual assignment international business administration the balanced scorecard theoretical framework and. Ich erkläre weiters Eides statt, dass ich meine Diplomarbeit nach den Management, Baldrige and Balanced Scorecard) as well as particular areas.

Author: Douzilkree Mazugis
Country: Peru
Language: English (Spanish)
Genre: Music
Published (Last): 26 March 2010
Pages: 434
PDF File Size: 10.14 Mb
ePub File Size: 3.36 Mb
ISBN: 387-3-65804-319-2
Downloads: 67294
Price: Free* [*Free Regsitration Required]
Uploader: Malazahn

The traditional methods majored on financial aspects of a firm ignoring other performance indicators. Cella, Beyond data warehousing: More satisfied employees show better service quality, higher productivity scoreacrd share more information. So, in Robert S.

Higher or lower employee satisfaction could hit service quality, productivity and information flow which are all part of the internal business perspective. Manufacturing learning process time to maturity 3.

Balanced Scorecard and Supply Chain Perfomance. The Case of the Kenya Nut Company

Customer Perspective Interdependency Matrix. The Balance scorecard perspectives Figure 2. This measures include return on supply chain assets, cost per scoreecard hour, order lead time, product development life cycle. It has also been recommended that other scorevard embrace the BSC measures to embrace the benefits such as product leadership, improved flexibility, and increased information capital among others.

Furthermore, having local competitors such as Jungle nuts and Equatorial nuts as well as in other countries such as South Africa and Guatemala Cabi,there is need for the company to implement performance measures that ensure world class performance.

Tables, graphs and regression analysis were used to diolomarbeit the findings. The BSC has received a great deal of attention as it integrates financial and nonfinancial performance measures to help organizations in the learning and improvement of their internal and external processes Ababneh, Definition Brand Equity 3. Interdependencies within the financial perspective 5. However the conditions of work have to fit with this prestigious brand.


Customer Perspective Interdependency Matrix Figure 5: Interdependencies within the Customer and Internal Business Perspective. High quality services ,intellectual capital ,skilled employees and responsiveness are intangible assets that are important but cannot be captured in the balance sheet hence customers, shareholders and the management cannot know the real worth of a company Chavan, Innovation and Learning Perspective Interdependency Matrix 3.


Balanced Scorecard and Supply Chain Perfomance. The Case of the | Diplomarbeitende

Buglione, BSC e metodi di misurazione multi-dimensionale delle performance organizzative: The case study findings established that management had a key role in the BSC implementation, creating strategic awareness and ensuring attainment of organization objectives and goals sscorecard KRA. Wongrassamee, notes that the BSC is not a template that can be applied to business in general or even industry wide due to different market situations, diplo,arbeit product types and competitive environments that require different scorecards.

However, KNC faces challenges of slow production growth, lack of customer awareness, poor information systems and high processing costs in its supply chain.

A case study of banking sectorInternational Journal of Industrial Engineering Computations, 1 KNC is one of the companies that is yet to maximize their supply chain performance.

KNC has a vertically integrated supply chain that ensures a continuous chain of the products such as macadamia nuts, organic nuts, coffee and cashew nuts from suppliers to the final consumer.

The Interdependency of Brand Value within the Balanced Scorecard

The study will therefore act as a source of reference for scholars and academicians. Bigliardi and Bottani developed the BSC for the supply chain in food companies. The empirical paper provided example measures that are but a tiny fraction of the possible measures that can be developed.

Die Umsetzung der Balanced Scorecard. Die Balanced Scorecard als Scorecatd des Risikomanagements. First step was to introduce more dimensions or perspectives of analysis, since the financial one was not sufficient, representing just the tip of the iceberg, hiding all the relations among processes. Customer measures Figure 4.


Moreso, supply balanceed measurement systems ensure timely feedback of information enabling the organization to correct or improve processes in the supply chain. The BSC is seen as a tool that meets the need for improvement and change especially when venturing into the competitive market.

Therefore, supply chain performance measurement is the process of determining the productivity of the whole supply chain from suppliers to consumers involving functions such as inventory management, transportation, customer service, storage, delivery and order fulfillment. Why scoecard not all enterprises try to higher their brand value to gain similar success like the above mentioned companies?

From the study, it was concluded that the BSC provides guidance in the evaluation and measurement of supply chain management if it is used on a daily routine. A,Japan and Germany hence the need to increase production. The aim of the Tableau was to diplomrabeit each company’s unit vision and mission into a set of objectives, passing through the identification of Key Success Factors and Key Performance Indicators.

What’s next in business intelligence? Arbeit hochladen, iPhone X gewinnen. Data was collected using a questionnaire that was administered through a drop and pick method. Bigliardi and Bottani developed a BSC framework for the supply chain in food companies.

The literature did not cover the BSC in manufacturing industries and specifically the bbalanced industry. In addition, there is little evidence of the BSC in regard to supply chain management.

Higher or lower manufacturing learning and faster or slower new product introduction can have noticeable influence on brand image. Balanced Scorecard Dimensions and Goals Figure 2: