(), it_management_fundamentals/what_is_itil/ 5. Panorama IT. Service Desk. Source: Monitoring and forecasting of the actual demand of capacity serves as an important base of information for managing. The ITIL Foundation Certificate in IT Service Management is widely recognized as one of the . Pablo Espinar (Osiatis, EspaƱa). Luis Martinez (Abast Systems.

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On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor. Iti challenge is to ensure that each individual becomes aware of the benefits of ITIL in the daily governance of the company. Depending on their role, the employees can take any of the modules independently in order to achieve the level of information appropriate to their level of proficiency and their needs.

Work experience in IT services is recommended. By continuing to browse this website, you are agreeing to our use of cookies. This approach breaks with the one-size-fits-all vision of IT good practises and provides each participant with relevant information.

Osiatis launches an a la carte ITIL training programme

On specific dates throughout the year; hosted live online with our expert instructor. Click here for more details. Take the course at any time in your web browser at your own pace. On dates convenient to you; exclusively for your team at your location with our expert instructor.


Although ITIL has asserted itself as the main standard in IT governance, it cannot be offered in full to all participants involved with the company’s IT system. Sessions made up of one-hour modules can be organised as full-day or half-day training programmes and provided on client site, on line or at Osiatis: The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve Oosiatis business integration, cost reductions and increased productivity.

The benefits can be seen immediately in the daily management of IT resources.

Osiaits dates convenient to you; exclusively for your team; hosted live online with our expert instructor. There are no mandatory prerequisites, however it is recommended that you read through the ITIL Foundation syllabus prior to the start of the course.

ITIL v3 Foundation

Once again, Osiatis demonstrates its ability to innovate by offering a series of training modules on the ITIL standard which can be adapted according to the level of responsibility of the operational teams. This website uses cookies to ensure you get the best user experience. A minute, 40 question, multiple-choice exam administered by Peoplecert. If you would like more information on any of these options, please call us at PINK, email us at info pinkelephant.


For each of the five core books and the related processes and functions, the course provides: Understand, Consolidate, Monitor and Control.

ITIL Practitioner Level | ITIL Certification | AXELOS

View terms and conditions related to public courses. Material for this course will be provided in downloadable soft copy. Osiatis has thus designed an original training programme, tailored to all sizes of company, and which allows everyone, from the IT manager to the divisional manager, to acquire the essential basics of these good practises.

If the participants are aware of these issues, they then become more responsive and receptive, for the benefit of the company”. The programme is made up of 21 modules, each lasting one hour and covering four themes: